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Why doesn't my member count match our records?

The member counts in your Profile tab, including Active, Future, and Deactivated, are calculated automatically from your member roster. They are not editable fields.

Check these first

If the numbers do not match your records, review the Members tab and confirm that each member record is correct. Common explanations include:

  • Members with a future coverage start date appear under Future members, not Active.
  • Deactivated profiles appear under the Deactivated tab.

If the count still looks wrong

Email clients@dialogue.co and include:

  • Your organization name
  • The count shown in the portal
  • The count you expect and how you calculated it

Our team will investigate the discrepancy.

 

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