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Is Dialogue confidential?

Yes. Dialogue is built around clinical confidentiality and privacy compliance.

  • The admin portal shows no medical information or patient records.
  • Consultation details, diagnoses, and treatment are strictly confidential between the member and Dialogue's clinical team.
  • Dialogue complies with PIPEDA and applicable provincial privacy laws.
  • Employers never have access to individual health data.
  • Utilization reports show aggregate data only, never individual-level health information.

Read the full privacy policy at dialogue.co/privacy.

 

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  • Billing and accounting

    For invoice disputes, overdue payment notices, PAD setup, or any other billing or accounting matter, contact accounting@dialogue.co

  • Account management and administration

    For admin and account-level questions: billing, account changes, renewals, portal issues, and general support for HR administrators, contact clients@dialogue.co

  • Member support

    For any member issues with registration, login, app issues, and consultation questions, members can contact support@dialogue.co

  • Urgent issues and critical incidents

    For critical incidents affecting member access to services, or other urgent situations that cannot wait until the next business day, use the 24/7 urgent line: 1-833-633-0608. Available 24 hours a day, seven days a week.