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Why am I having multi-factor authentication (MFA) issues?

The admin portal does not use MFA.

If you are having trouble logging in at admin.dialogue.co, the issue is not multi-factor authentication. Follow the password-reset or login troubleshooting steps instead.

MFA is available only in the member-facing Dialogue app. If a member is locked out because they lost their phone or changed devices, they must contact Member Support directly for a reset.

Member MFA reset :

support@dialogue.co - Monday to Friday, 8 a.m. to 6 p.m. ET

 

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  • Billing and accounting

    For invoice disputes, overdue payment notices, PAD setup, or any other billing or accounting matter, contact accounting@dialogue.co

  • Account management and administration

    For admin and account-level questions: billing, account changes, renewals, portal issues, and general support for HR administrators, contact clients@dialogue.co

  • Member support

    For any member issues with registration, login, app issues, and consultation questions, members can contact support@dialogue.co

  • Urgent issues and critical incidents

    For critical incidents affecting member access to services, or other urgent situations that cannot wait until the next business day, use the 24/7 urgent line: 1-833-633-0608. Available 24 hours a day, seven days a week.