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Why can't a member register or log in?

Check these common causes before escalating:

  • Not yet added to the portal: Check the Active tab and confirm that the member appears there.
  • Invitation email went to spam: Ask the member to check their spam or junk folder.
  • Wrong email address: The member must use the exact email address that was added to the portal.
  • Verification email not received: Try resending it and ask the member to check their spam folder.
  • Account not yet active: If the activation date is in the future, the member cannot log in yet.

Still stuck? Contact Member Support :

support@dialogue.co - Monday to Friday, 8 a.m. to 6 p.m. ET

 

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