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Who do I contact about an invoice question or dispute?

For billing discrepancies, unexpected charges, overdue notices, or other invoice questions, contact Dialogue's Accounting team directly.

Accounting team

accounting@dialogue.co - Monday to Friday, 8 a.m. to 6 p.m. ET

+1 (833) 633-0608 - Urgent billing issues

When contacting the team, have your organization name and invoice number ready to help speed up resolution.

 

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  • Billing and accounting

    For invoice disputes, overdue payment notices, PAD setup, or any other billing or accounting matter, contact accounting@dialogue.co

  • Account management and administration

    For admin and account-level questions: billing, account changes, renewals, portal issues, and general support for HR administrators, contact clients@dialogue.co

  • Member support

    For any member issues with registration, login, app issues, and consultation questions, members can contact support@dialogue.co

  • Urgent issues and critical incidents

    For critical incidents affecting member access to services, or other urgent situations that cannot wait until the next business day, use the 24/7 urgent line: 1-833-633-0608. Available 24 hours a day, seven days a week.