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Change payment method to pre-authorized debit (PAD)

Pre-authorized debit (PAD) allows Dialogue to debit your bank account automatically each month when an invoice is issued, so no manual payment is needed.

To set up PAD:

  1. Obtain a void cheque or bank specimen showing your banking information.
  2. Email it to accounting@dialogue.co and confirm that you authorize pre-authorized debit for Dialogue invoices.
  3. Dialogue's Accounting team will update your payment method and confirm when the change is complete.

Once PAD is active, no action is needed each month. Payments are processed automatically on your invoice date.

 

Please note you do not need to issue manual payment once PAD has been activated.

Processing time

Allow three to five business days after submitting your void cheque. Your first invoice after activation will be processed through PAD.

 

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    For invoice disputes, overdue payment notices, PAD setup, or any other billing or accounting matter, contact accounting@dialogue.co

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