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How do I change a member's email or unique ID?

A member's unique identifier, such as an email address or employee number, cannot be changed in place in the admin portal. Use the following workaround:

  1. Go to Members, click the member's name, and deactivate the existing profile. You can make the deactivation effective today.
  2. Click Add Member and enter the member with the correct email address or employee number.
  3. The member receives a new invitation and must register a new account.

Member account impact

If the member had an existing Dialogue account, the new profile is separate. They must create a new Dialogue account using the updated identifier. Their medical history remains in Dialogue's system internally.
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